Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, or contact us for support. This includes your name, email address, company name, and any other information you choose to provide.

We also collect usage data automatically when you interact with our platform, including IP addresses, browser type, pages visited, and session duration, to help us improve the service.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send technical notices and support messages
• To respond to comments and questions
• To monitor and analyse usage patterns to improve user experience
• To comply with legal obligations

3. Data Isolation

Your company data is strictly isolated from other tenants. Your data is never used to train shared AI models. Fine-tuned models are trained exclusively on your company's own feedback and are not shared across accounts.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our platform, provided they agree to keep your information confidential.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us.

6. Security

We implement industry-standard security measures including JWT authentication, role-based access control, and encrypted data transport. However, no method of transmission over the Internet is 100% secure.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@heyadmin.ai.